Refund Policy

Last updated: May 1, 2026

Quick summary: 60-day money-back guarantee. If our program isn't right for you for any reason, email contact@retratogemela.com within 60 days of purchase and we'll issue a full refund. No questions asked.

1. Our 60-day guarantee

We want you to feel completely comfortable with your purchase. That's why we offer a full 60-day money-back guarantee on every product sold through retratogemela.com — including Soulmate Reset, The Twin Path — 12-Week Practice, Soul Mirror — Mobility & Calm Bundle, and Soulmate Library — Lifetime Access.

If at any point during the first 60 days after your purchase you decide the program is not for you, we will refund 100% of what you paid. You don't need to explain why.

2. How to request a refund

To request a refund, simply send an email to contact@retratogemela.com with:

Your full name (the one used at checkout);
The email address you used to purchase;
The order number, if you have it (look for it in your Digistore24 confirmation email);
Optionally, the product you'd like refunded — but if you bought multiple products, you can refund any or all.

You can also request the refund directly through Digistore24's customer login portal at www.digistore24.com/show/orderlogin using your purchase email and the receipt code.

3. How long does it take?

We process every refund request within 24 business hours of receiving it. Once we approve the refund with Digistore24, the funds are returned to your original payment method (credit card, PayPal, etc.) typically within 5 to 10 business days.

The exact time varies depending on your bank or payment provider. Some banks take a few extra days to post the credit to your statement.

4. What appears on my statement?

The original charge and the refund credit will both appear under the merchant name Digistore24 (or sometimes Digistore24*Chair Yoga), since Digistore24 acts as the merchant of record on our behalf.

5. Why we offer this

Our programs are digital and you keep access to them after purchase, but we believe nobody should pay for something that doesn't fit them. The 60-day window is designed to give you enough time to actually try the program — start the routines, follow the printable guides for a few weeks of the calendar — before deciding.

6. Refunds after 60 days

After 60 days from the original purchase date, refunds are no longer guaranteed. If you have a special situation (medical, financial hardship, technical issue with access), please write to us anyway — we evaluate each case individually and try to help where we can.

7. Chargebacks

We respectfully ask that you contact us first before disputing a charge with your bank. Chargebacks have associated costs that affect everyone, and we are committed to resolving any issue without that step. We respond to refund requests very quickly and will never make you "fight" for your money back.

8. Contact

Refund questions or issues: contact@retratogemela.com. We typically reply within 24 hours, Monday through Friday.